Do you offer a warranty on your service?

Yes, we provide a comprehensive warranty on both our labour and the parts we use.

How does the real-time vehicle tracking work?

When you drop off your vehicle, we provide you with a unique tracking number. You can enter this number on our website to see live updates, photos, and the current status of your repair.

Can I get an estimate before the repair?

Absolutely. We provide a fully transparent, written estimate before any work begins, as required by the Ontario Consumer Protection Act.

Do you work on luxury and electric vehicles?

Yes, our expert technicians are fully trained and equipped with the latest diagnostic tools to service luxury vehicles, hybrids, and EVs including Tesla, BMW, and Mercedes-Benz.

Privacy Policy | Prestige Auto

Effective Date: June 12, 2026

At PRESTIGE AUTO REPAIR NIAGARA INC. ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our online reservation system, or utilize our vehicle tracking and service status features ("Services").

Our practices are governed by the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislations.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you or your vehicle. This includes:

A. Personal Information Provided by You

Contact Information: Name, email address, phone number, and physical mailing address.
Reservation & Appointment Details: Date and time of requested services, specific repair requests, and service history.
Payment Metadata: We use secure, third-party payment processors. While we do not store full credit card numbers on our servers, we may process transaction metadata (e.g., billing address, confirmation tokens).

B. Vehicle and Tracking Information

To provide efficient repair services and enable our "Track Vehicle" service feature, we collect:

Vehicle Identification: Vehicle Identification Number (VIN), make, model, year, mileage, and license plate number.
Real-Time Service Status: Technical diagnostic data, repair progress updates, and component checklists.

C. Automatically Collected Technical Data

Device & Usage Information: IP address, browser type, operating system, referring URLs, and details about how you interact with our website.
Cookies and Tracking Technologies: We use cookies to optimize your browsing experience, remember your preferences, and secure our online systems against fraudulent activity.

2. How We Use Your Information

We use the collected information strictly for business and operational purposes, including:

Managing Reservations: Scheduling appointments, confirming bookings, and communicating updates regarding your service.
Vehicle Tracking Feature: Enabling you to securely monitor the live diagnostic and repair status of your vehicle through our online portal.
Customer Support: Responding to inquiries, processing feedback, and troubleshooting technical issues.
Security & Maintenance: Protecting our website from cyber threats, monitoring system performance, and preventing fraudulent bookings.

3. How We Share and Disclose Information

We do not sell, rent, or trade your personal information to third parties. We only share your data under the following strictly defined circumstances:

Authorized Service Providers: We may share data with trusted third-party vendors who perform services on our behalf (e.g., secure cloud hosting, database management, and automated SMS/email notifications for booking confirmations). These providers are contractually bound to protect your data and cannot use it for any other purpose.
Legal Compliance: We may disclose your information if required to do so by Canadian law, court orders, or valid government requests under PIPEDA guidelines.

4. Data Security and Retention

Data Protection

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal and vehicle data against unauthorized access, disclosure, alteration, or destruction. Online data transmissions (such as reservations and tracking inquiries) are secured using encryption technologies.

Retention Period

We retain your personal and vehicle information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, or resolve business disputes. Once data is no longer required, it is securely destroyed or anonymized.

5. Your Privacy Rights Under PIPEDA

As a Canadian resident, you hold specific rights regarding your personal information:

Right of Access: You have the right to request a copy of the personal information we hold about you and your vehicle.
Right of Correction: If you find that any information we have is inaccurate or incomplete, you can request that we update it.
Withdrawing Consent: You may withdraw your consent to our collection and processing of your data at any time, subject to legal or contractual restrictions (please note that withdrawing consent may limit our ability to provide certain services, such as online tracking).

6. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices or legal requirements. Any updates will be posted directly on this page with an updated "Effective Date." We encourage you to review this policy periodically.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Privacy Coordinator at:

Company Name: PRESTIGE AUTO REPAIR NIAGARA INC.
Email Address: info@prestigeautorepair.ca
Mailing Address: 3780 Welland Street, Niagara Falls, Ontario, L2G 6J4, Canada